Our jewellery is made from stainless steel, with a selection of sterling silver pieces. Materials can vary by design, so please check the individual product description for details.

If you have a known allergy, please check the specific materials with our team before ordering. Suitability varies from person to person. Stop wearing a piece if irritation occurs.

Our pieces are designed for everyday wear, but waterproof does not mean indestructible or guarantee protection from all wear, discolouration or damage. Finishes can wear with use. Follow any care instructions listed for your specific piece, especially for silver and stones.

Our existing one-year jewellery warranty remains in place. Scratches are considered a care issue and are not covered under warranty. For warranty assistance, email us with photos of the item.

Pat pieces gently and let them dry fully before placing them in a pouch or box. Make sure clasps and settings are dry too.

Apply perfume and cosmetics first and let them dry. Avoid direct spray on jewellery, harsh chemicals and hand sanitiser. These can affect the finish.

Remove jewellery before swimming and avoid prolonged or repeated saltwater exposure. If it gets wet, rinse away salt with fresh water and dry thoroughly, including clasps and settings.

We recommend removing jewellery before swimming or using a hot tub. Waterproof does not mean chlorine-proof. Repeated or prolonged exposure may affect the finish. If it gets wet, rinse with fresh water and dry thoroughly.

Use a soft cloth. For stainless steel, use mild soap and lukewarm water, then rinse and dry thoroughly. Avoid abrasives, bleach and strong cleaning dips. Follow specific care instructions for silver and stones.

After exposure to sweat or soap, rinse stainless-steel pieces with fresh lukewarm water and dry thoroughly. Remove jewellery before using cleaning chemicals.

Share details about your shipping policies, item returns, or customer service.

Use our size guide to find your size. Explore our rings.

Skin suitability varies. Check the materials listed in the specific product description and contact our team if you have a known allergy and need help confirming the materials. Stop wearing the piece if irritation occurs.

As of August 29, 2025, the U.S. government removed the $800 de minimis threshold for duty-free imports on all commercial shipments. As a result, U.S. customers would now be charged import duties amounting to nearly the value of the package itself, so we've had to pause shipping to the United States.

We offer fast and free shipping for orders over £120/€140!

There is a short window to edit your order or delivery details on the order confirmation page. If that window has closed, changes may not be possible because orders are prepared quickly. Please email aoife@realtathelabel.com promptly with your order number if you cannot make the change there. We cannot guarantee changes after the confirmation-page window closes.

Yes, we offer refunds and exchanges. Returns must be initiated within 30 days of receiving your order (60 days for the festive period). Items must be unused and in their original packaging. Start a return or exchange through our returns portal. Sale items and earrings are non-returnable.

European and ROI customers are responsible for return postage. Please use tracked delivery to avoid processing delays.

Refunds and exchanges are processed within 7 working days after the return arrives back to us. You will receive an email when processed.

Start your return or exchange through our returns portal. Returns must meet the eligibility and timing terms above. Sale items and earrings are non-returnable.

Processing your return or refund

Your refund or exchange will be processed within 7 working days after your return arrives back to us. You will receive an email when it has been processed.

We’re sorry your item(s) have damage! Due to the fragile nature of jewellery, some items break during transit. We’ll do our best to help. Please email our team with an image of your damaged item for further assistance and include your order number,

While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll be sure to resolve the situation as best we can!

Email aoife@realtathelabel.com promptly with your order number and reason for cancellation. Cancellation may only be possible before dispatch. If the order has shipped, please refer to our returns information.

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.

Click on the tracking number link or enter the tracking number into our tracking page.

Tracking information may not be immediately available after your order is placed. It can take up to 12 hours for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.

Once an order is placed, you have a short window of time to update your order and/or your shipping details on your confirmation page. Our warehouse packs orders very quickly,  so are unable to make changes to your order after it has been confirmed. Please take the time to reveiw your address before confirming your order. 

If you received the wrong item, email aoife@realtathelabel.com with your order number, a photo of the item received and the missing item name. Check for notes or packing slips showing whether items shipped separately. We will review this and help as best we can; replacement availability may depend on stock.

Check safe places, with neighbours or building management, and confirm the address in your order email. If it is still missing 24 hours after being marked delivered, contact the carrier. For further help, email aoife@realtathelabel.com with your order number.

Yes! Each Réalta order comes with one complimentary gift box which will be auto added to your cart. 

If you remove it, it will not be included in your order.

If you order multiple items, they will be sent in the same gift box. If you require additional gift boxes please add as many as you need to your basket!

We cannot know which items are meant as gifts, and which are for the buyer. We often have people buying up to ten items just for themselves. It would be unnecessary and unsustainable to send out ten gift boxes in this situation, that's why one box is sent as standard.