Réalta
FAQs
Shipping
How long is shipping to the UK?
All UK orders are packed by our professional fulfilment team who operate 6 days a week. Your order will be sent with tracked delivery with Royal Mail/Amazon. Estimated shipping time is 2-3 working days once dispatched by us, please allow 1 working day for processing orders before they are shipped.
How long is shipping to Ireland & will I be charged customs?
Our Irish orders are packed and shipped by our professional fulfilment team who operate 6 days a week. Your order will be shipped express with AnPost. If you order before 1PM your order will arrive the next day, if you order after 1PM your order will arrive the day after that!
You will not be charged any customs fees.
How long is shipping to USA/AUS/UAE?
All International orders (USA, AUS, UAE, New Zealand etc) are sent with international tracked delivery with Royal Mail. Estimated shipping time is 12-15 working days once dispatched.
I've entered the wrong address!
We will do our very best to get your package to you but please note that Réalta is not responsible for lost packages due to incorrect addresses provided by customers.
Address changes cannot be made once an order is placed, as dispatch occurs on the same day.
Returns
How can I create a return?
Simply head to our returns portal to create an exchange or return. Please note, sale items are earrings are non returnable.
When will I receive my refund or exchange?
Processing Your Return/Refund
Your refund or exchange will be processed within 5 working days, after your return has arrived back to us. Please do not reach out to us to ask for an update on your return unless it arrived back to us more than 5 days prior and you have tracking to show this. You will receive an email when your return has been processed.
General questions
Do you sell gift boxes?
Yes! Each Réalta order comes with 1 complimentary gift box which will be auto added to your cart. If you order multiple items, they will be sent in the same gift box. If you require additional gift boxes please add as many as you need to your basket!
We cannot know what items are meant as gifts, and what are simply for the person buying them. We often have people buying up to 10 items, just for themselves, it would be unnecessary and unsustainable to send out 10 gift boxes in this situation, that's why 1 box is sent as standard.